Building Trust and Goodwill: The Power of the Emotional Bank Account
By Patrick Cahillane – Life, Executive & Business Coach with One Source International Coaching and Training and Founder of The One Source Personal Development Network In his best-selling book “The 7 Habits of Highly Effective People,” Stephen Covey introduces the concept of an Emotional Bank Account (EBA). According to Covey, an EBA represents the trust […]